FAQs
FAQs
Frequently asked questions
Yes, for eligible patients with a valid Medicare card and consultations that meet Medicare’s criteria.
Your doctor will call you directly on the phone number you provided when booking.
TopDoc offers bulk billing for eligible Medicare card holders. However, some appointments may attract a private fee or gap payment depending on the doctor, service, or time of day.
Possibly. Gap fees are set by each clinic and may vary based on the practitioner and nature of the consultation. Please check with your clinic before your visit.
Payment may be required at the time of booking (for online bookings) or after your appointment. We accept HotDoc payments, EFTPOS, and cash at participating clinics.
Yes, a valid Medicare card is required for bulk billing. If you don’t have one, private fees will apply. Contact the clinic for pricing.
Yes. We can see patients without Medicare, including international students and overseas visitors. Please bring your insurance information if available.
Yes, if clinically appropriate. Your doctor can provide prescriptions, referrals, or medical certificates as needed.
Absolutely. You’re welcome to bring a friend, family member, or carer for support. Please inform the clinic if you have specific access needs.
Most TopDoc clinics are fully accessible, including ramps and accessible toilets. If you have specific needs, please contact your clinic in advance.
We use encrypted clinical software and comply with the Australian Privacy Act to ensure your data is secure. Only authorised staff can access your records. For full details, view our Privacy Policy.
Repeat Scripts